Microsoft 70-473 Question Answer

Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?

A. A service offering
B. A service template
C. A subscription
D. A queue

Answer: D


Your company has a private cloud that contains a System Center 2012 Service Manager instance. Service Manager has the Self-Service Portal installed.
You create a service offering that contains a single request offering. The service offering provides logged-on users with the ability to add their user account automatically to a group named Group1. You need to ensure that all requests for group membership changes require approval from the security department. What should you modify?

A. The service request template
B. The request offering
C. The service offering
D. The Service Offering Category list

Answer: A